We are committed to providing excellent customer support for our software products. Our Support Policy outlines the types of support available to you, how you can access support, and the level of support you can expect.
We offer the following types of support for our software products:
Our support team is available during the following hours:
Our support covers the following:
Our support does not cover the following:
We aim to respond to all support requests within 48 hours on business days. However, please note that response times may vary depending on the complexity of the issue and support volume.
If you need assistance, you can reach our support team through the following channels:
We regularly update our software to improve functionality, fix bugs, and enhance security. Software updates are free of charge and can be accessed through the product’s update mechanism.
Scheduled maintenance will be communicated in advance, and we will aim to minimize any disruption to your use of the software.
If you encounter an issue with our software that cannot be resolved within a reasonable time frame, and if the issue is found to be a defect in the software, we may consider offering a refund in accordance with our refund policy.
While we strive to provide the best possible support, we cannot guarantee a resolution for all issues. Our team will work diligently to resolve your concerns, but some issues may require third-party intervention or may be beyond our control.
We may update this Support Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to periodically review this policy for any updates.
If you have any questions about our Support Policy, or if you need assistance, please contact us using the following details: