Refund Policy

At YouAssistent, we strive to provide high-quality software and services. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which we may offer refunds and how to request one. Please read this policy carefully to understand your rights and obligations.

1. Refund Eligibility

Refunds for purchases made through Paddle are available under certain conditions:

• 14-Day Refund Window: You are eligible for a full refund if you request it within 14 days from the date of purchase, unless otherwise specified. Refund requests made after 14 days will not be eligible for a refund.
• Non-Use of Software: Refunds may be granted if you have not used or downloaded the software. Please contact us immediately if you have not yet used the product.
• Defective Software: If you encounter technical issues that prevent you from using the software, we may offer a refund after an investigation and verification of the problem.

2. How to Request a Refund

If you believe you are eligible for a refund, please follow the steps below:

• Contact our customer support team at youassistant@xzhe800.com within 14 days of your purchase.
• Provide your order details, including the order number, and the reason for the refund request.
• If your request meets the eligibility criteria, Paddle will process your refund. You will be notified once the refund is complete.

3. Refund Conditions

Refunds will be processed according to the following conditions:

• Full Refund: A full refund will be issued if the refund request meets the above criteria and is submitted within the 14-day refund window.
• Partial Refund: In some cases, a partial refund may be issued, depending on the circumstances of the request.
• No Refunds After 14 Days: Refund requests made after 14 days from the purchase date will not be eligible for a refund.

4. Exceptions

We may not offer refunds in the following circumstances:

• If the software has been used or downloaded after purchase.
• If the refund request is made outside of the 14-day window.
• If the refund is requested due to a change of mind after using the product.

5. Processing Time

Refunds will be processed by Paddle and may take up to 7 business days to appear in your account, depending on your payment method. Please note that the exact timing of the refund depends on your payment provider and the financial institution involved.

6. Contact Us

If you have any questions or need assistance with your refund request, please feel free to contact us at youassistant@xzhe800.com.

7. Changes to This Policy

We may update or modify this Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this page periodically to stay informed about our refund procedures.